• Housing Options
• Housing Services
• Our Properties
• Supported Living
• Regulation

• Our Properties
• Housing Services
• Supported Living
• General Information
• Vacancies
• Moving In

• Tenancy Documents
• Tenants Rules and Responsibilities
• Our Responsibilities
• Accommodation Rights
• Rent, Service Charges and Housing Benefit
• Housing Services
• Maintenance
• Staying Safe in Your Home
• Getting Involved
• Complaints
• Moving On

Useful Documents

Easy Read Rent Policy
Easy Read Maintenance Policy

Getting Involved

We place our tenants at the heart of everything we do so it is important to us that we involve our tenants when we are making decisions. We offer lots of different tenant involvement activites:

Anchor Properties' board

We have a management board who are responsible for making all of the important decisions about Anchor Properties. The board meet on a regular basis to talk about our business plans, our finances and our performance. The board is made up of Anchor Properties' managers, staff and tenants. We can have up to five tenants on our board at a time. 

Stakeholder questionnaires and satisfaction surveys

Every year we send out stakeholder questionnaires and satisfaction surveys which give our tenants the opportunity to tell us what they think about our services annonomously. We use the results of the questionnaires and surveys to find out what we need to do to improve our services for our tenants.

Take a look at our satisfaction survey results for 2012 and 2013 and check out our local offers for 2014 which are based on the results of your feedback.

Social media

Our Facebook page is an important tool for tenants to stay up to date with our news and events. Tenants can start discussions about housing related topics that are important to them.

Newsletters

We send out newsletters every month to keep tenants informed about Anchor's news and events. Tenants can suggest topics and volunteer to help design the newletters.

Comments and suggestions

We welcome any comments and suggestions from our tenants. Please get in touch if you would like to suggest any topics for our meetings or newletters, or if you would like to suggest new involvement activities.