Staying Safe in Your Home

Your home should be a safe place. Most callers to your home will be people that you know, but you need to be careful when people you don't know call at your door.

When people you do not know call at your door:

keep your doors locked
look to see who it is at your door through the window or a spy-hole
put a chain on before opening the door. If you don't have a chain, ask the caller to pass their identity card through the letterbox
keep the chain on the door while you check the caller's idenity and make sure they are who they say they are
callers might say they have come to check your electricity or water or gas meters. Callers might say they are from the Council. Phone the company the caller works for to check their identity. Find the number of the company in the phone book or online - don't use the number on the identity card

If you are not sure about the caller, ask them to make an appointment to come back when a friend, family member or a support worker can be with you.

Do not sign any forms for services or money to people you don't kow when they turn up on your doorstep.

Dial 999 and ask for the Police or use your Lifeline if you feel afraid or threatened by people you don't know.

If you have any particular concerns you should contact us. You can find more information about staying safe in your home online: https://www.kent.police.uk/advice/bogus-callers-and-rogue-traders/

Useful Documents

Staying Safe in Your Home